Arinco, an Australian consultancy business with a focus on helping organisations innovate digitally and make the most of cloud-native technologies has appointed Mitch Bagan as their new Managed Services Principal in Melbourne.
Mitch will be instrumental in leading and further developing the Cloud Operations and Cloud Center of Excellence (CCoE) teams that empower and accelerate organisation’s ability to digitally transform, as opposed to slowing them down, establishing Arinco as the market leader in Microsoft Cloud-Native Managed Services.
Mitch has a strong background in Service Delivery and IT Operations. He joins Arinco from Deloitte, where he was an Ops Director in their DevOps Engineering Team. Prior to that he was an Operations Manager at Microsoft Azure partner, Mexia, which was acquired by Deloitte in 2018.
This appointment comes as Arinco continues to build out their Managed Services capability and invest further in redefining what modern operational support and services need to be to make the most of cloud native architecture and technologies. Arinco calls this a CoOps model, believing that partnering and co-operating cloud-native platforms with their customers is the key to success.
After joining Arinco it was immediate to me that the culture here is amazing, and that the business’ values align with my values. By focusing on the customer first, hiring like-minded people that are truly experts at what they do, and equipping them with the resources and support to succeed, we can truly concentrate on delivering customer value and enabling their success for digital initiatives. Our services utilise industry best practices and cultures such as Automation, Lean, ITIL, DevOps and SRE.
We have seen customers wanting to focus on their core business and abstract away the complexities of delivering technology and are therefore requiring support for their applications and systems. They are looking for a trusted partner they can work with, integrated into their team.
Arinco’s Modern Managed Services capability will be centered around three core themes.
- Gaining an intimate understanding of our customers’ business objectives and what they want to achieve.
- Partnering and co-Operating with our customers to achieve the rapid, tangible business outcomes, using Microsoft cloud-native products such as Azure and Microsoft 365.
- Providing quality Managed Services that harness the true power of cloud-native technologies that not only provide 24×7 support but enable our customers to develop and deploy new capabilities with velocity with the added layer of governance and best practice principals.
Having a solid CoOps partnership with our customers, differentiates us from many traditional Managed Service providers because we are able to embed ourselves in teams and collaborate more effectively to drive continuous improvement initiatives, with a focus on automation at the core.